Shipping

Our goal is to offer you superior customer service. Below is an outline of how we try to make ordering and receiving our products as easy and efficient as possible.

We currently offer ordering through our online shop in Germany and Austria only. For information about a supplier near you, please click here for a list of our international distributors. .

Are you a registered Doctor Eckstein^® Professional? Then please login under „My Account“ to view your shipping information.

Delivery

We try to provide you with your products as quickly as possible. Orders are usually processed within 2 business days, and during peak-traffic within 5 business days. On the rare occasion when an item is not in stock, order processing will be delayed. We currently ship with DHL.

Shipping within Germany

A charge of € 3,95 will apply when shipping within Germany, including packaging and all other costs. Shipment is free for registered customers placing an order worth at least € 20,00 and unregistered customers placing a minimum order value of € 50,00.

Shipping to Austria

A charge of € 7,95 will apply for all deliveries to Austria. For registered customers who place orders through their user account, delivery is free for orders of € 50,00 and above.

Method of Payment

We offer payment by PayPal Checkout. We do not offer cash on delivery. For additional details, please refer to our terms and conditions available here.

Hotline

Do you have any questions about your order? Then please contact our webshop hotline:
Tel .: +49 (0) 911 969 22 22
Mon - Thu 8:30 a.m. - 4:30 p.m. and Fri 8:30 a.m. - 2:30 p.m.

On holidays, we are unable to answer your concerns personally.

Tradition since 1949

Doctor Eckstein^® has a strong tradition of innovation - since 1949. From day one, we’ve made it our purpose to emphasize true beauty through innovative and effective products that thoroughly nourish the skin.

In family hands

As a quality-conscious family business, we personally oversee all essential steps from research and development - including selection of the finest ingredients - to finished product.

Made in germany

All of our products, whether for the domestic market or worldwide sales, are produced at our own facilities in Oberasbach, Germany.

Sustainability

We focus on sustainability and fairness towards our suppliers and partners around the world. This is good for our planet, products, and customers.

Skinphysiological

We understand healthy skin at its core and what it needs to function at its best.

Effective

To the greatest extent possible, we use natural raw materials–of highest grade–in our formulations and enhance them with select precious ingredients for proven effectiveness.

Superior compatibility

We test our products extensively, both in-house and at independent labs, to ensure skin compatibility - for even the most sensitive skin. With Doctor Eckstein^®, ideal care is possible for everyone.

Innovative

Pharmaceutical research has always been at the core of our product development. Our innovative use of active ingredients sets us apart as leaders in advanced skin care.