Doctor Eckstein® - Hautpflege vom Experten

Right to Cancel

You may cancel this contract within 14 days without specifying reasons. The cancellation deadline is 14 days from the date on which you or a third party designated by you, who is not the carrier, take(s) possession of the goods.

To exercise your right to cancel, you need to send

Linde Eckstein GmbH + Co. KG
Flurstrasse 27a-35
90522 Oberasbach
Germany
Limited partnership, head office: Oberasbach, Fürth District Court HRA 2811
represented by the Managing Partner:
Eckstein GmbH, head office: Oberasbach, Fürth District Court HRB 4347 (general partner)
represented by the Managing Directors Iris Eckstein, Verena Eckstein, Michael Eckstein.

Tel.: +49 911 969 22 22
E-Mail: shop@eckstein-kosmetik.de

an explicit declaration (e.g. a letter, fax or e-mail) of your decision to cancel this contract.

For this, you can (but are under no obligation to) use the enclosed cancellation template:
► download cancellation template

To comply with the cancellation deadline, you merely need to send the notice of exercise of the right to cancel before the cancellation deadline is reached.

Consequences of Cancellation

If you cancel this contract, we will without delay refund all payments we have received from you, including the shipping costs (except for any additional costs in case you chose a shipment method other than the most inexpensive standard shipment offered by us), at the latest within 14 days from the date on which we received the notice of your cancellation of this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; by no means will we charge you for any refund fees. We may withhold the refund until we receive the goods back or until you furnish evidence that you have sent the goods back, whichever happens earlier.

You shall send back or hand over the goods to

Linde Eckstein GmbH + Co.KG
Webshop
Flurstraße 27a-35
90522 Oberasbach
Germany

without delay, in any case within 14 days from the date on which you inform us of the revocation of this contract. This period will be deemed complied with if you despatch the goods prior to the end of the 14-day period. You shall bear the direct costs of the return shipment.

You will only be required to compensate any loss of value of the goods if such loss of value is the result of any handling of the goods that was not necessary for testing their condition, properties and function.

End of the information on the right to cancel

Your personal Newsletter

Don't want to miss anything? You want to be informed about exclusive offers and promotions? Then just register for our newsletter!

And because we are so happy that you are there, you will receive a 5 euro voucher* for your registration, which you can redeem here in our webshop.

Hotline

Do you have any questions about your order? Then please contact our webshop hotline:
Tel .: +49 (0) 911 969 22 22
Mon - Thu 8:30 a.m. - 4:30 p.m. and Fri 8:30 a.m. - 2:30 p.m.

On holidays, we are unable to answer your concerns personally.

Tradition since 1949

Doctor Eckstein^® has a strong tradition of innovation - since 1949. From day one, we’ve made it our purpose to emphasize true beauty through innovative and effective products that thoroughly nourish the skin.

In family hands

As a quality-conscious family business, we personally oversee all essential steps from research and development - including selection of the finest ingredients - to finished product.

Made in germany

All of our products, whether for the domestic market or worldwide sales, are produced at our own facilities in Oberasbach, Germany.

Sustainability

We focus on sustainability and fairness towards our suppliers and partners around the world. This is good for our planet, products, and customers.

Skinphysiological

We understand healthy skin at its core and what it needs to function at its best.

Effective

To the greatest extent possible, we use natural raw materials–of highest grade–in our formulations and enhance them with select precious ingredients for proven effectiveness.

Superior compatibility

We test our products extensively, both in-house and at independent labs, to ensure skin compatibility - for even the most sensitive skin. With Doctor Eckstein^®, ideal care is possible for everyone.

Innovative

Pharmaceutical research has always been at the core of our product development. Our innovative use of active ingredients sets us apart as leaders in advanced skin care.

Withdrawal

Information on the Right to Cancel

Your personal Newsletter

Hotline